Short answers, no fine print surprises. The full policies live on the policies page.
Do I need to be home?
Nope. Most customers never see us — the lawn is just done when they get home. You'll get a text the day before so it's never a surprise.
What happens if it rains?
If weather pushes your service, we'll text you and post it in your portal — including a heads-up to adjust your sprinklers if your day changes. We catch your lawn up, usually the next day.
What if my gate is locked?
Add your gate code in your customer portal and we'll handle it. If part of your yard isn't accessible on service day, we'll service everything we can reach at the full visit rate and get the rest on your next weekly visit — so double-check gates on your route day.
What about my dog?
Tell us about your pets during signup (or anytime in your portal). We always close gates behind us and double-check before we leave.
How does billing work?
Your card or bank account is billed automatically on the 1st of each month for the previous month's visits — your weekly rate times however many visits you received. No invoices, no checks. Receipts land in your portal.
What if I want to cancel?
Cancel anytime from your portal with 7 days' notice before your next billing date. No fees, no awkward phone call.